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This is a guide to providing feedback to the ANSR development team.
Technical support requests
If you're trying to make ANSR do something for you and it isn't working, please describe exactly what you are trying to do and what happens when you try to do it.
To get your support question answered, e-mail it to us at
<ansr-support@sprex.com>.
In your message, please describe what exactly isn't working, following the guidelines below, and include a copy of any console or error messages. That will help us help you better.
General guidelines
The ANSR development team gets a lot of e-mail. You may be able to solve your own problem more quickly by reading the manuals, FAQs, and web site, or by asking your fellow users.
The ANSR contact e-mail address is a private e-mailing list containing several core developers. The archives aren't publicly available, so sending us e-mail shouldn't cause you any spam. If you need to send confidential data as part of a bug report, you can trust the people on the list to respect that confidence.
Please use a meaningful subject line for your e-mail.
Reporting bugs
If you think you have found a bug in ANSR, please check the user FAQ and developer FAQ on the ANSR website, and see if the problem has been addressed there. The FAQs also list the most common things that people think are bugs, but that aren't bugs.
If the above options did not solve the problem, or you still would like to report a bug or suggestion to us, it is useful if you include the following information:
- Tell us what version(s) of ANSR you are running.
- ANSR is a multi-platform suite of applications; tell us what version of what OS you are running on.
- Tell us what kind of computer you are using.
- Try to give us as much information as you can to help us see the problem for ourselves. If possible, give us a step-by-step sequence of precise instructions for reproducing the bug.
- Tell us exactly and precisely what ANSR did, and also exactly what you think it should have done.
With the above information, we'll be better able to help you solve the problem. Thanks.
It is reasonable to report documentation bugs if you think the documentation is unclear or unhelpful. We need details of what the documentation has not explained, or how it could be improved.
Requesting extra features
To request a new feature, describe the new functionality clearly.
Web server administration
If the ANSR web site is down (Connection Timed Out), please don't bother e-mailing us to tell us about it. Most of us read our e-mail on the same machines that host the web site, so if those machines are down then we will notice before we read our e-mail. So there's no point telling us our servers are down. You can leave a phone message at +1-206-367-7741.
If the web site has some other error (Connection Refused, 404 Not Found, 403 Forbidden, or something else) then we might not have noticed it. You can send us e-mail then. Thank you.